Sr. UX Researcher & Designer

615.406.8770 | jcdesignco15@gmail.com | Located in TN, USA | LinkedIn

Education: Bachelor of Arts, Jacksonville State University

Experience

Product Designer, Ministry Brands / January 2025 - Present

Develop intuitive, user-centered design solutions informed by deep user research
and behavioral insights.
Translate research findings into wireframes, interactive prototypes, and high-
fidelity mockups that effectively communicate user flows and interaction patterns.
Partner with stakeholders to conduct usability testing, in-depth interviews, and
other research methodologies to validate and refine design concepts.
Drive continuous design iteration based on user testing results, stakeholder
feedback, and evolving product requirements.
Collaborate closely with product managers, engineers, and cross-functional teams
to ensure seamless integration of user insights into the product roadmap.

Sr. UX Researcher, Sealed Air / April 2022 - December 2024

Spearheaded user research initiatives for a B2B e-commerce platform, transforming complex business requirements into structured, data-driven research plans with actionable insights.
Conducted in-depth internal and external user research to evaluate the value of a legacy e-commerce product, influencing strategic user-centered design decisions for the next-generation platform.
Led a comprehensive heuristic evaluation with the UX team, identifying usability gaps based on Jakob Nielsen’s 10 Usability Heuristics to drive product improvements.
Designed and executed a full spectrum of qualitative & quantitative research methodologies, including user interviews, usability testing, A/B testing, focus groups, data analysis, secondary research, and System Usability Scale (SUS) scoring to deliver actionable recommendations.
Applied systems-level design thinking, synthesizing research insights to uncover opportunities for enhancing the digital experience landscape and optimizing user journeys.
Effectively communicated research findings through executive-level presentations, influencing key stakeholders and shaping data-backed business decisions.

User Experience Consultant (Team Lead), Hexagon PPM | August 2021 - April 2022

Mentored and guided junior UX designers, providing technical support and fostering skill development to elevate team performance.
Led and delivered user-centered design solutions for the CADWorx 3D product, translating research insights into intuitive and efficient user experiences.
Played a key role in UX design, user research, usability testing, concept testing, requirements gathering, and user task analysis, ensuring data-driven decision-making.
Acted as a user advocate, bridging the gap between design and development teams to create seamless, user-friendly experiences.
Presented research-backed reports to executive leadership, influencing strategic product and design decisions.

Sr. UX Designer, Hexagon PPM | December 2020 - August 2021

Led the initial discovery & user experience efforts for a new analysis software product.
Collaborated with the team to organize, conduct, and evaluate 3D CAD software products through usability testing & user interviews; delivering design solutions that align with customers’ expectations & needs.
Communicated the user experience at various stages of the design process with wireframes, low fidelity mockups, high fidelity prototypes, & user flow diagrams.
Ensured that design guidelines were maintained.

Product Designer II, Ministry Brands | March 2019 - December 2020

Led initiatives to add quality user-focused mass texting and email features to increase product value and reduce reliance on third-party applications for our customers.
Created a cohesive company wide design system with UX team members.
Developed a deep understanding of the end users of our FellowshipOne SaaS product through information architecture & site mapping analysis, data analysis, competitive analysis, and primary research methods including user interviews, user surveys, & usability testing.
Conceptualized and created meaningful UX deliverables such as wireframes, user flows, sitemaps, prototypes, and designed high-quality responsive interfaces that helped the team understand what we were building and why.

UX/UI Designer, BBVA in the USA | November 2017 - March 2019

Designed UX deliverables including wireframes, low fidelity mockups, high fidelity prototypes, user flows, & sitemaps that fulfilled both the business & user requirements.
Collaborated with product and QA to improve user stories based on user research findings for digital initiatives including online and mobile Bill Pay and the addition of credit and debit card images and statuses.
Partnered with the UX Research Lead to conduct user interviews and usability tests on approved projects.
Collaborated and coordinated with team to ensure that ux solutions were according to UX best practices, technically feasible, and met both the business & users’ needs.

Professional Company Training: Design Thinking, Agile & Scrum Methodology, Behavioral Economics

Graphic Designer, Graham & Company | July 2015 - November 2017

Managed all graphic design needs for both Graham & Company and their affiliate company, Graham Commercial Properties.
Designed customized deliverables, including yearly reports, presentations, maps, infographics, collateral and marketing materials for both print and digital use.
Worked with appropriate contacts to spearhead, compile and print their annual reports.
Led the website redesign, using user research and ux best practices for layout and component usage.

Graphic Designer, Elbit Systems of America / May 2014 - April 2015

Worked alongside business development under the leadership of the lead graphic designer in the creation of new marketing materials such as: brochures, flyers, folders, banners, posters, marketing booklets, PowerPoint presentations, web wire frames, and the company Christmas card.
Upon completion of my Graphic Design Co-op with Elbit Systems of America, they signed me on as a contract graphic designer where I worked on site upon request from April - November 2015.