Sr. UX Researcher & Designer

615.406.8770 | jcdesignco15@gmail.com | Located in TN, USA | LinkedIn

Relevant Skills: Qualitative User Interviews | Usability Testing | AB Testing | Quantitative UX Research | User Surveys | Data Analysis | System Usability Scale (SUS) | User Journey Mapping | Site Mapping | Information Architecture Analysis | Heuristic Evaluation | Agile/Scrum Methodologies | Competitive Analysis | Prototyping | Visual UI Design | User-Centered Design Principles | Presentation Skills | Insights Gathering

Relevant Tools: Usertesting.com | FullStory | Pendo | Hotjar | Adobe Analytics | Qualtrics | Survey Monkey | Typeform | Adobe Illustrator | Adobe XD | Sketch | Figma | Jira & Confluence | MS Office | Miro | Mural | Whimsical | Notion

Education: Bachelor of Arts, Jacksonville State University

Experience

Sr. UX Researcher, Sealed Air / April 2022 - December 2024

Lead UX Researcher on the E-Commerce platform

  • Led the team by conducting user research for their E-Commerce B2B platform, translating complex business requirements into organized research plans with actionable recommendations.

  • Conducted both internal & external user research to understand the value of a legacy e-commerce product to help guide the business towards user centered design decisions for the newer e-commerce platform.

  • Conducted a full product heuristic evaluation with the UX team to identify areas of usability improvement based on Jakob Nielsen’s 10 principles for interaction design.

  • Carried out both qualitative & quantitative research activities such as user interviews, usability testing, AB testing, focus groups, data analysis, secondary research, and SUS scoring to provide comprehensive recommendations.

  • Used systems-level design thinking, leveraging both qualitative & quantitive findings to reveal opportunities to further improve the user experience and to help shape the digital experience landscape.

  • Presented findings at an executive summarized level to a broad stakeholder audience.

User Experience Consultant (Team Lead), Hexagon PPM | August 2021 - April 2022

  • Led the team by offering technical help & mentorship to support junior UX designers.

  • Led & delivered user centered design solutions based off of user research findings for the CADWorx 3D product.

  • Contributed directly to areas including ux design, user research, usability testing, concept testing, requirements gathering, and user task analysis.

  • Acted as a user advocate and liaison between design and development teams.

  • Wrote and presented reports to higher ups based on research and analysis findings.

Sr. UX Designer, Hexagon PPM | December 2020 - August 2021

  • Led the initial discovery & user experience efforts for a new analysis software product.

  • Collaborated with the team to organize, conduct, and evaluate 3D CAD software products through usability testing & user interviews; delivering design solutions that align with customers’ expectations & needs.

  • Communicated the user experience at various stages of the design process with wireframes, low fidelity mockups, high fidelity prototypes, & user flow diagrams.

  • Ensured that design guidelines were maintained.

Product Designer II, Ministry Brands | March 2019 - December 2020

  • Led initiatives to add quality user-focused mass texting and email features to increase product value and reduce reliance on third-party applications for our customers.

  • Created a cohesive company wide design system with UX team members.

  • Developed a deep understanding of the end users of our FellowshipOne SaaS product through information architecture & site mapping analysis, data analysis, competitive analysis, and primary research methods including user interviews, user surveys, & usability testing.

  • Conceptualized and created meaningful UX deliverables such as wireframes, user flows, sitemaps, prototypes, and designed high-quality responsive interfaces that helped the team understand what we were building and why.

UX/UI Designer, BBVA in the USA | November 2017 - March 2019

  • Designed UX deliverables including wireframes, low fidelity mockups, high fidelity prototypes, user flows, & sitemaps that fulfilled both the business & user requirements.

  • Collaborated with product and QA to improve user stories based on user research findings for digital initiatives including online and mobile Bill Pay and the addition of credit and debit card images and statuses.

  • Partnered with the UX Research Lead to conduct user interviews and usability tests on approved projects.

  • Collaborated and coordinated with team to ensure that ux solutions were according to UX best practices, technically feasible, and met both the business & users’ needs.

Professional Company Training: Design Thinking, Agile & Scrum Methodology, Behavioral Economics

Graphic Designer, Graham & Company | July 2015 - November 2017

  • Managed all graphic design needs for both Graham & Company and their affiliate company, Graham Commercial Properties.

  • Designed customized deliverables, including yearly reports, presentations, maps, infographics, collateral and marketing materials for both print and digital use.

  • Worked with appropriate contacts to spearhead, compile and print their annual reports.

  • Led the website redesign, using user research and ux best practices for layout and component usage.

Graphic Designer, Elbit Systems of America / May 2014 - April 2015

  • Worked alongside business development under the leadership of the lead graphic designer in the creation of new marketing materials such as: brochures, flyers, folders, banners, posters, marketing booklets, PowerPoint presentations, web wire frames, and the company Christmas card.

  • Upon completion of my Graphic Design Co-op with Elbit Systems of America, they signed me on as a contract graphic designer where I worked on site upon request from April - November 2015.